New Apple TV Update caused a problem

My newer Apple TV streaming box worked fine with my new LG OLED TV u til Monday, but after the 17.0 update automatically installed later in the evening, the LG Magic Remote no longer is able to control the Apple TV! I have re-set it up numerous times, rebooted multiple times all devices and still nothing! Please fix! Highly annoying!

Apple TV 4K, tvOS 17

Posted on Sep 21, 2023 12:06 PM

Similar questions

LG magic remote not working since latest Apple TV update Ever since the latest Apple TV update came out my LG Magic remotes cannot control the Apple TV, I got them to work for a couple of days but they have gone back out and I cannot get them to work with the Apple TV. Is this a known issue or is there a fix?
1917 7
Panasonic remote no longer fully functional with Apple TV I have an older Panasonic (plasma) TV. The Panasonic remote would control my Apple TV 4K box and allow me to change channels when using the YouTube TV app. It worked last night when I turned the TV off, but when I turned the TV back on the next morning, it started by showing the Apple TV home page rather than YouTube TV. The remote still works for all the TV functions, but it can no longer control the Apple TV device or the YouTube TV interface. Was there an overnight firmware update that is now preventing my Panasonic remote from operating my Apple TV and loaded apps?
1810 7
Sony Bravia TV remote no longer controls Apple TV Hi, So I've been having same setup for like 6 years and its been flawless so far: I have Sony Bravia TV and Apple TV 4K. When I turn on the TV and click "Sync menu" on the remote a menu pops on the Sony. From there I select "Select device". This sends some dark magic trough the HDMI cable that: a) Turns on the Apple TV b) switches TV to the Apple TV remote c) Lets you control Apple TV trough the TV remote Now, for some reason I can't wrap my head around, this stopped working yesterday. It was working fine in the evening, but in the morning when I tried to watch some series - the "Select device" woke up the Apple TV, changed the TV input but you can no longer control the Apple TV using the TV remote. I baffled on what could possibly be the cause. So far I've tried the usual suspects: Hard boots, different HDMI cables and different HDMI inputs on the TV. Any ideas?
1109 4

1 reply

vazandrew

Level 8

40,660 points

Sep 21, 2023 02:18 PM in response to sandykws

This is a user forum. If you want to make Apple aware contacting their support line is the best bet, or you can use the feedback form.

Product Feedback - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New Apple TV Update caused a problem

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up