Accidentally deleted my debit card from Apple Pay. Whenever I try to add it again it says it can't verify the payment information, even though nothing has changed and I accidentally deleted it an hour ago. It's still there in my wallet, but I can't use it. I have the latest iOS and I don't know what could be wrong. Any help would be greatly appreciated.
iPhone 12
There are many possible reasons you might be experiencing issues. So let’s start with a few basic steps. I’ve added links to support articles that may offer solutions to any issues you might encounter.
Are you in a country or region that support Apple Pay?
Countries and regions that support Apple Pay - Apple Support
Does your financial institution support Apple Pay?
Confirm your region is set correctly.
Change the language and region on iPhone - Apple Support
If you’ve confirmed the above, please update your iPhone to the latest iOS, 16.5.1 or higher. Older iPhones may only support 15.7.5, but Apple Pay will function.
Update iOS on iPhone - Apple Support
Once updated, please do a forced restart of your iPhone.
Force restart iPhone - Apple Support
Make sure your are signed into your Apple ID/iCloud account on your iPhone.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Follow the steps in this support article for adding credit/debit cards to your Wallet.
Set up Apple Pay - Apple Support
If you experience any issues along the way, please note the error message and at what stage you experienced the error. Please reply anytime if something is confusing.
There are many possible reasons you might be experiencing issues. So let’s start with a few basic steps. I’ve added links to support articles that may offer solutions to any issues you might encounter.
Are you in a country or region that support Apple Pay?
Countries and regions that support Apple Pay - Apple Support
Does your financial institution support Apple Pay?
Confirm your region is set correctly.
Change the language and region on iPhone - Apple Support
If you’ve confirmed the above, please update your iPhone to the latest iOS, 16.5.1 or higher. Older iPhones may only support 15.7.5, but Apple Pay will function.
Update iOS on iPhone - Apple Support
Once updated, please do a forced restart of your iPhone.
Force restart iPhone - Apple Support
Make sure your are signed into your Apple ID/iCloud account on your iPhone.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Follow the steps in this support article for adding credit/debit cards to your Wallet.
Set up Apple Pay - Apple Support
If you experience any issues along the way, please note the error message and at what stage you experienced the error. Please reply anytime if something is confusing.
Yes, sorry, I think I misspoke. I mean payment method on the App Store, not Apple Pay. I asked for help very early in the morning, so I think I was confused
It’s on my Mac, but it’s saved only to the Mac.
edit: that was in chrome. It’s not in the App Store, tried adding it there and it just says contact Apple support.
Your bank sends the verification, not your iPhone or Apple. One of the most common issues is the bank has the wrong phone, email address etc. Another issue is if you do update the information, new information is added to account, but the system uses old information as default. Please reach out to your bank and make sure the bank has the most recent information and is used as default.
Would phone model affect this? Because that’s the only thing that’s changed, nothing else has been or has needed to be updated. I will reach out to my bank and see if they can help.
What iPhone model do you have? If you moved as in country or region, that may also affect your Apple Wallet and available cards.
I went from an iPhone 8 to a 12.
And I checked again with a clear head, the card is still usable in my wallet I just can’t add it back to Apple Pay.
I’m not clear what’s going on? How is usable in your Wallet App on your iPhone different from adding it back to Apple Pay? Apple Pay, in order to work, requires a usable card in your Wallet app.
That’s understandable. So, you need to add a payment source/method to your Apple ID Account? Is that correct?
I had one, I accidentally deleted it, and the App Store says it can’t verify the information when I try to add it again.
Is the card on any other Apple devices like iPad, Apple Watch or Mac?
I can’t add my debit card back on Apple Pay.
Please contact Apple Support at 1-800-MY-APPLE
Accidentally deleted a payment method
