Diagonal Keys not working on Macbook Pro

The letters 5, T, G and B on my friends Macbook Pro are not working. They have not had any damage to the laptop or keyboard itself. All of the letters are on a diagonal line and they have tried everything to fix it. What do I do to help or what do they do to fix it.

MacBook Pro (M2, 2022)

Posted on Aug 2, 2023 07:48 PM

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2 replies

Aug 2, 2023 07:52 PM in response to M_stapleton

M_stapleton wrote:

The letters 5, T, G and B on my friends Macbook Pro are not working. They have not had any damage to the laptop or keyboard itself. All of the letters are on a diagonal line and they have tried everything to fix it. What do I do to help or what do they do to fix it.


You have a hardware failure. Take in


the fix is a keyboard replacement...


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



Check your coverage

My Support - Official Apple Support



A work-a-round is plug in an external keyboard for the interim...


Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support




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Diagonal Keys not working on Macbook Pro

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