Carplay text message notification dot does not clear after listening to a text

After having Siri read a text message using the Carplay interface, sometimes the new message indicator dot does not go away. It remains. When I tap the person's name, Siri responds "You have no new messages." The only way for me to clear it when this happens is to go to the phone message app directly and then open the text message.


I have an iPhone 12 ProMax with all software updates and a 2021 Alfa Romeo with Carplay so both are recent systems.


Does anyone else experience this?


Apple, can you address this please.


Thank you.

iPhone 12 Pro Max

Posted on Jul 5, 2023 12:21 PM

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2 replies

Jul 6, 2023 12:21 PM in response to sbennet5

Hello sbennet5,


Thank you for reaching out in Apple Support Communities. Just to be sure, we recommend to ensure that your iPhone has the latest version of iOS 16.5.1. Having the latest iOS version helps provide software improvements that may help. You can check by going to Settings > General > Software Update.


Then, you'll want to ensure that your 2021 Alfa Romeo has the latest firmware installed. If you're unsure, you'll need to contact them and see if you have the latest firmware version installed.


If the iPhone and the vehicle are up to date, we recommend to restart your iPhone and test to see if the notification for read messages continue to appear. This is a step that may help. Here's how to properly restart an iPhone:


How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
The volume button is located on the left side of the device, and the side button is located on the right
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

These steps are outlined in this helpful article: Restart your iPhone - Apple Support


We look forward to hearing back from you with an update.


Kind regards.



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Carplay text message notification dot does not clear after listening to a text

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