Cursor Disappears

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Zephuros2000 Author

Level 1

15 points

Cursor Disappears

Why does my cursor disappear from Music window after I engage Visualizer and return to the Music window. No amount of "shaking" the Magic Mouse will bring the cursor back. The only way to make it reappear is to click at the top of the screen (I hide my menu) when the Music window has been selected (using two-fingers to swipe between open windows). My experience is happening on a Mac mini M1 with the latest MacOS (yes, this has been an issue in previous versions of MacOS), using an LG HDTV for display. I tried to resolve this with Apple Support Chat, but the advisor was not patient enough to wait for me to finish typing my response and disconnected me. One star!

Mac mini, macOS 13.4

Posted on Jul 5, 2023 10:25 AM

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Answer 1

dialabrain

Level 10

133,445 points

Jul 5, 2023 10:30 AM in response to Zephuros2000

Zephuros2000 wrote:

I tried to resolve this with Apple Support Chat, but the advisor was not patient enough to wait for me to finish typing my response and disconnected me. One star!

To be fair, it could have been an accidental disconnect.

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Answer 2

Zephuros2000 Author

Level 1

15 points

Jul 5, 2023 12:18 PM in response to dialabrain

Not an easy thing to leave what one is typing and reply to a "are you there" message. More time should be alloted to individuals whose issues have elevated to the Technical Desk. To be fair. Yes, it could have been an accident.

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Answer 3

Zephuros2000 Author

Level 1

15 points

Jul 5, 2023 12:40 PM in response to Zephuros2000

Just to add a little detail. When I engage the Visualizer (Cmd T) in the Music window the Visualizer opens normally and the cursor disappears. When I return to the Music window (two-finger swipe) and click at the top of the screen to make the cursor reappear and then go BACK to the Visualizer window (two-finger swipe) the cursor is there on the screen (it should disappear). Quitting the Visualizer (Cmd T) and restarting it seems the only way to make the cursor disappear.

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Cursor Disappears

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