Hey there hc38,
We're a bit confused as to what the actual issue is from the details you provided, but great job resetting your Beats, along with restarting the phone you're wanting to use with it. We'd like to help rule out some other possible causes, along with learning more about what's happening:
- You mentioned that your Beats disconnect from your phone upon taking them out of their case, but are we correct in understanding they remain disconnected even when putting them in your ears?
- Have you already checked for any available system updates on your phone, along with checking for any firmware updates for your Beats? This article shows how you can use the Beats app on your phone to check for any firmware updates for your Beats under the section ' Check for firmware updates' here: Use the Beats app for Android
- When did this start, and does the same issue occur if you test pairing your Beats with a different device?
Cheers!