No audio on prime Apple TV app

Apple TV using Amazon prime video has no audio.


Posted on Jun 24, 2023 06:04 PM

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Question marked as Top-ranking reply

Posted on Jun 24, 2023 07:08 PM

What is your model Apple TV?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.
1 reply
Question marked as Top-ranking reply

Jun 24, 2023 07:08 PM in response to peazer

What is your model Apple TV?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No audio on prime Apple TV app

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