My App Store reviews have not been published for years.

Question

My App Store reviews have not been published for years.

From 2010 through 2015 my App Store reviews had no problems being published. However since 2016, no reviews or ratings are saved or published. I have verified this by checking Media & Purchases > Ratings and Revies.

This happens with all apps. If I leave a review (on iPadOS or iOS) I see the “sent” message pop up. If I just tap a star rating, I see the “submitted” message pop up.

However, returning to the app listing for an app I rated or reviewed never shows the star rating populated, and clicking on the review link always result in an empty field rather than my previous review.

This is true for reviews submitted 10 minutes ago or 5 years ago. It’s not a matter of waiting for it to be published by Apple.

Could I have set a privacy setting years ago that is preventing my App Store ratings and reviews from being saved/published?

Posted on Jun 23, 2023 05:11 AM

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Answer 1

ManJor

Community Specialist

Jun 24, 2023 12:31 PM in response to XtremeArtists

Hey there XtremeArtists,

Thanks so much for using Apple Support Communities.

We want to help you figure out what might be going on here. Those reviews are a great way to let developers on the App Store know what you loved about their app or how you think it can be improved, so we'd like to get this squared away with you. We would recommend that you contact Apple directly to see what might be going on. This will let you work with an Advisor one on one who can assist you with gathering some more information and working on further troubleshooting steps.

You can start by reaching out here: Get Support

We hope that this information is helpful.

Have a great day!

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My App Store reviews have not been published for years.

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