Calls drop when trying to switch between iPhone and Mac

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Calls drop when trying to switch between iPhone and Mac

I am using an iPhone 14 pro, and Mac Pro 2021. I have the latest iOS (14.6.1 (a)) and latest MacOS (Ventura 13.3.1 (a)). I love getting calls on the Mac, but here is the issue:

If I answer the call directly from the Mac, 90% of the time it will work
BUT If I answer the call from the iPhone and then try to transfer to Mac, 99% of the times it will fail, and the call will drop

The FaceTime app will open up, large and completely black, and then the call will drop.

From here, as long as I don't close the FaceTime app, the call will drop immediately if I try it again

I found people who ask about it, but have not seen an answer.

Anything I can do?

I am not used to things not working on apple devices...

MacBook Pro 13″, macOS 10.13

Posted on May 8, 2023 05:57 AM

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Answer 1

Drew_7

Community Specialist

May 11, 2023 07:34 AM in response to rongros

Hello rongros,

We recommend testing the behavior you're experiencing in safe mode. Here's how: How to use safe mode on your Mac - Apple Support

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

This article also contains next steps to take if the behavior does or does not persist.

Regards.

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Calls drop when trying to switch between iPhone and Mac

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