When trying to play video’s on the sky sports app I am receiving the message “Unsupported location”. My region on the iPad is United Kingdom. Is this a problem with the iPad or the Sky Sports App. The Wi-Fi router has not been moved.
iPad Air, iOS 12
Are you perhaps using a VPN connection or App? Sky’s geo-blocking is likely based upon your public IP Address and or DNS resolution tests.
If you have a VPN, disable it.
If you don’t have a VPN connection, a restart of your WiFi Router/modem may reset your public IP Address and clear the issue.
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Are you perhaps using a VPN connection or App? Sky’s geo-blocking is likely based upon your public IP Address and or DNS resolution tests.
If you have a VPN, disable it.
If you don’t have a VPN connection, a restart of your WiFi Router/modem may reset your public IP Address and clear the issue.
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Thank you, that has worked fine, videos now playing on Sky Sports App.
You’re very welcome.
Unsupported location message on sky sports app video’s
