Airpods say connected but aren’t

Hi hannahi

welcome to the Apple (user-to-user) Community.

Re: "Airpods say connected but aren’t : Anyone else had this issue?"

Here's a discussion thread on similar issue:

AirPods connected but sound comes from iP… - Apple Community

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If you need some help:

You may need to update the device the AirPods are connected to, to ensure you have the latest iOS or MacOS version.

Then:

Firmware updates are delivered automatically while your AirPods are charging and in Bluetooth range of your iPhone, iPad, or Mac that's connected to Wi-Fi.

More info: About firmware updates for AirPods - Apple Support

        How to reset your AirPods and AirPods Pro - Apple Support

Resource:

AirPods User Guide – Apple Support

More Support if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support

All the best :-)