You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I restore my iPhone from the back-up? It keeps saying "iTunes could not restore your back-up because the password is incorrect." But I tried my current iPhone password, the previous one, and the Apple ID password, and none worked.

How can I restore my iPhone from the back-up? It keeps saying "iTunes could not restore your back-up because the password is incorrect." But I tried my current iPhone password, the previous one, and the Apple ID password, and none worked.

iPhone 8 Plus

Posted on Apr 24, 2023 5:22 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 24, 2023 5:27 PM

If you are trying to restore an encrypted backup, you need the password that you used to create that backup. That password may be different from the iPhone passcode and your Apple ID password.

1 reply

How can I restore my iPhone from the back-up? It keeps saying "iTunes could not restore your back-up because the password is incorrect." But I tried my current iPhone password, the previous one, and the Apple ID password, and none worked.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.