When I watch a show on Apple TV, it restarts at the beginning of I don’t finish it. It used to save my progress, but now it doesn’t. Is anyone else experiencing this problem and know how to correct the issue?
FireTVStick(Gen2),
i was able to get this working again.
o I opened the AppleTV app on my Roku Ultra.
o Arrowed over to and selected the Settings gear on the top right os the screen
o Selected Accounts
o Selected Sign Out then Sign Out again at the “Are you sure you want to sign out?” prompt
o The Settings gear on the top right then showed Sign In
o I selected Sign In
o Scanned the code with my iPhone and used my AppleID to Sign In (multiple ways to sign in)
Shows now pickup where I left off.
i was able to get this working again.
o I opened the AppleTV app on my Roku Ultra.
o Arrowed over to and selected the Settings gear on the top right os the screen
o Selected Accounts
o Selected Sign Out then Sign Out again at the “Are you sure you want to sign out?” prompt
o The Settings gear on the top right then showed Sign In
o I selected Sign In
o Scanned the code with my iPhone and used my AppleID to Sign In (multiple ways to sign in)
Shows now pickup where I left off.
It worked for me too, thanks!! Not sure why I had to do this, but glad it worked.
Possibly there is something off about your Apple ID account that this information isn’t stored.
Watch progress is to be stored online as an account property. Please contact the Apple Support staff about why it isn’t working for you, and what they or you can do about it. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Please stop repeating this worthless answer on every thread about this. I’ve seen five of your copy and paste replies while I’ve tried finding a solution and contacting Apple Support whose only suggestion is log out and back in is not helpful.
I'm having the same issue on Android TV. The progress is saved correctly when I watch any TV+ content on my PC in a web browser, but it doesn't work properly when viewing on Android TV (I tried on two various devices).
Can this be investigated by the app team?
My analysis that resulted in my earlier post.
I have two Roku Ultras, but use one with Apple TV much more than the other. The one I use frequently was not updating playback history. One day, I watched an Apple TV show on the second Roku Ultra. When I went back to the one I use more frequently, it showed where I had left off with the show from the second Ultra. That’s when I came to this forum. Apple’s comments about the play status being tied to the AppleID led me to logout and login again on the Apple TV app.
Based on all this, I think what happens is the various players’ software, or Apple TV app on the players get updated. The player and app can still receive information from Apple but the playback updates from the player/app or somehow not making it to the AppleID/account. Logging out and back in resets the connection between the player/app anf the associated Apple account.
With this information, MAYBE Apple can do something to fix the issue. They might also just say it is a player issue and they can’t do anything about it. It’s interesting, that it happens across different players, Roku, Android, etc. Does anyone experience this with an Apple TV HD or Apple TV 4K? With it occurring across multiple platforms my vote is that it is actually an Apple issue.
This worked! Thank you so much @bige7138 😊
It worked than you!! U d man
You’re a bloody legend @bige7138.
I was very frustrated with this same issue and your advice fixed it straight away
Thanks, it worked, that was bugging the living heck out of me.
After being annoyed for too long I finally I fixed this same issue on my iPhone: settings > TV > turn on Use Play history.
Apple Tv not saving show playback progress
