Backing up photos from iPhone to iMac after iOS update

I have an iMac running iOS version 11.7.3. I just updated my iPhone SE2 to 16.4.1. Now the photos in my phone's Photo App will not backup to the Photo App on my computer. The iMac Finder window just hangs at the "Preparing to Import from iPhone" stage.

Does anybody have any thoughts? Thanks

iPhone SE, iOS 12

Posted on Apr 11, 2023 5:59 PM

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3 replies

Apr 12, 2023 8:19 AM in response to I-Miss-Steve-Jobs

What are your format settings on your phone? macOS 11.7 may not be handling the new HEIC format. Try setting "iPhone>Settings>Camera>Formats" to "Most Compatible." And set "iPhone>Settings>Phtotos>Transfer" to "Automatic" and see if that helps.

Apr 12, 2023 9:39 AM in response to Richard.Taylor

Thank you! Changing the Formats to Most Compatible did the trick. Am very grateful.

Apr 12, 2023 9:59 AM in response to I-Miss-Steve-Jobs

Cool!

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Backing up photos from iPhone to iMac after iOS update

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