My mom can't call me

Hello dustystrings,

We understand you're unable to receive calls or text messages from your mom.We'd like to offer some assistance with that.

Follow these steps to troubleshooting not being able to receive calls from your mom.

"Contact your service provider

When you contact your service provider, make sure that:

• Your account is set up to use your iPhone.
• There aren’t any localised service outages.
• Your account doesn’t have a billing-related block.
• Your calls don’t have errors on the service provider system.

Update your software

1. Check for a service provider settings update.
2. Check for an iOS software update. Some updates may require a Wi-Fi connection."

For more troubleshooting steps open the article below and start with the section titled, Check your settings.

If you can’t make or receive calls on your iPhone – Apple Support

For help with the text messages follow the steps in this article: If you can't send or receive messages on your iPhone or iPad - Apple Support

You also mentioned that you went through your blocked numbers and your mom wasn't on the list, have you also checked your mom's phone to ensure that you didn't accidentally get blocked on her end?

Thank you for using Apple Support Communities.

Take care!