laney222 Said:
"SAYING IM IN A DIFFERENT COUNTRY, PLS HELP!!!!: [...]I do have McAfee and a VPN, but even after I turned the VPN off and restarted my Mac I was still having the same issue.[...]"
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Troubleshooting Location Inconsistencies:
Keep Security Software Off of a Mac:
Security Software just gets in the way on a Mac, and this is a pure example of how and why. So, uninstall it using the uninstaller. Ask the developer where to get the uninstaller for you to use.
So...
Have you Relocated?
Have you are now living in a different country/region, then you need to zero-out your balance. Then, all should be modifiable. If you are just visiting someone, however, then let things be. If you were to change it, then all would be lost. Purchases need to be repurchased in order to use them in a different country/region. this all has to do with licenses between Apple and the Studio or Developer.
So, if relocated...
Zero Out your Balance:
First off, you need to zero-out your Apple Account balance. So, either call Apple, requesting that the Apple Rep zeros it out, or purchase something for more than what is left in your Apple Account balance, using the primary method of payment to payment to pay the rest off.
Apple Support Contact Info:
- Contact Us - Choose Locations
- Proceed from there as necessary
- Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic. And that makes sense because many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
