My email sent with Mac.com email is going to recipient's junk mail [started this year]


I have been told by several people that they have found my emails in Junk on their system - I have sent them with Mac.com and am a prior sender, some of long standing, but emails are now going to their junk emails. I don't know why this started happening but want it to stop - people shouldn't have to whitelist prior senders and I should have to send a Message to see if the email got thru. Ideas?


[sorry for the mischaracterization below = this is with various devices and usually Mojave but might be Monterey]

iMac 27″ 5K, macOS 10.14

Posted on Mar 24, 2023 08:32 AM

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15 replies

Apr 3, 2023 09:35 AM in response to Victoria Herring

Do the eMails get marked as spam if sent through WebMail in a browser?


We need to see what all is running, a report from this will not display any personal info...


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Mar 24, 2023 07:13 PM in response to Victoria Herring

It may be your ISP or IP Range is being used by spammers.


To see if it's your provider, What's my ip...


https://www.whatismyipaddress.com/


Start with these three, check SpamCop or SpamHaus to see if your IP is there...


https://spamcop.net/bl.shtml


https://www.spamhaus.org/lookup.lasso


https://www.spamhaus.org/zen/


Sometimes an ISP will bloc a whole other ISP too, if it's the source of too much SPAM.

Mar 24, 2023 07:34 PM in response to Victoria Herring

Mail does this. All platforms. Always has. It’s getting worse too, with changes some major vendors are implementing. Changes likely to cause users to migrate to specific and larger mail services, too. Recipients can mark the messages as not spam. There is not, however, any control or button or setting that will cause your mail to be considered not spam. There are, however, ways to create mail messages which will increase the likelihood that the mail messages will be considered spam. And all mail providers are having issues with users sending spam from their services, too. Yes, we’re probably eventually all going to have to whitelist, too. Or migrate to other communications mechanisms.


What to do? Recipients should whitelist. Avoid sending out “spammy” mail messages. Expect some messages to get filtered. Consider using alternative and preferably more reliable mechanisms to communicate, too.


Mar 25, 2023 04:08 AM in response to Victoria Herring

First thanks for the info = I'll do some testing and investigation. This is a relatively new problem in the sense that it is happening VERY frequently - rarely happened before.

On recipient on Gmail sent a copy of what she got = "Be careful with this message.

The sender hasn't authenticated this message so Gmail can't verify that it actually came from them.

Avoid clicking links, downloading attachments, or replying with personal information."


Not sure how I can verify something in order to send it -- other than I suppose Gmail thinks only sends from its Gmail system are 'verified'

Apr 3, 2023 08:36 AM in response to Victoria Herring

I finally had a chance to check = first tho, I clicked on the link to Spamcop and Safari caught it and said the Connection was questionable. Something about certificate name not matching -- so I moved onto Spamhaus project which was more helpful, sort of == it said that my ISP [Mediacom here in DSM] was on the PBL - Policy Block List = BUT what is going to spam/junk is only my Mac.com email == I. have a separate email that I use and it gets thru = but both are being sent from the same machines and thru the same connection and ISP - and it just happened again today == this is a major issue because I use my Mac account for most communication - and this has not happened in the past - but this is a real problem because important responses to people are going to junk - and not everyone goest thru their junk folder.


Would it matter [if it were possible] to switch to a new Apple account [iCloud??] - or how do I get this fixed???

Apr 3, 2023 09:21 AM in response to Victoria Herring

Victoria Herring wrote:

It's not going to just Gmail = it's going to almost everyone with whom I have communicated by email over the years.


What’s remarkable is that mail works as well as it does, with the competitive interests seeking to shift it to their advantage, whether that’s spammers spamming spam, or commercial interests running anti-spam services, or advertisers running massive platforms seeking to collect and track data.


Spam-filtering and spam defenses will mischaracterize and will make mistakes, and spammers will trigger new issues with mail from others sharing the same servers. (And low-traffic or unknown mail servers will usually be assumed to be malware spam engines.)


Put differently, mail is mail, it mostly works, and it does not and will not be entirely reliable.


Use an alternative for communications. Or use mail in a way that does not scan as spam. Or ask your recipients to train your mail traffic as valid. Or a combination. And expect some mail to get canned, particularly if it is even remotely spammy.

Apr 3, 2023 11:16 AM in response to Victoria Herring

Not likely the cause if the problem, but still needs to be cleaned up...


Delete this file & restart...

~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist


~ tilde indicates your home folder

Apple hid the Users' Library folders...


Method 1:

1 From the Finder, select the Go menu at top of the screen, and choose Go to Folder.

2 In the window that opens, enter ~/Library, and click Go.


Seems lots of crashes due to file usage, spotlight, photo analysis, & syncing.


You can use Drive DX to possibly get a better view of Drive health…

https://binaryfruit.com/drivedx


Thanks to Jack-19…

It may be wise to run SMART Utility to check the drives' health. 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My email sent with Mac.com email is going to recipient's junk mail [started this year]

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