Problem with Recently Added (Apple Music freeze)

Hello,


Every time, after adding a new album to the library when I want to enter Recently Added to Apple Music stops responding, Spinning Beach Ball of Death appears and I can only restart the application. In addition, I noticed that then the Mac starts to heat up.

This happens regardless of the Internet source and whether I add an album on a Mac or iPhone.

This has been happening since macOS Monterey, I am currently using a 2019 MacBook Air, Intel Based, 8 GB RAM, 256 GB SSD under macOS Ventura 13.2.1

MacBook Air 13″, macOS 13.2

Posted on Mar 8, 2023 03:36 PM

Reply
1 reply

Mar 9, 2023 02:01 PM in response to rflstfnk

Hi rflstfnk,


Thanks for using Apple Support Communities. Since it sounds like this impacts the Music app specifically, we'd recommend starting with the guidance from If an app freezes or quits unexpectedly on Mac - Apple Support. Applicable steps from the article are as follows.


• If an app doesn’t quit as expected or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu > Force Quit, select the app in the dialogue that appears, then click Force Quit.
• If the app quit, reopen it by clicking Reopen in the dialogue that appears.
• Restart your Mac by choosing Apple menu > Restart.
• Open another file in the app. There may be a problem with the original file.
Check for updates to your software.
• Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
• Uninstall any app plug-ins or enhancements from other manufacturers.
• If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed or defective.


Next, try use the Music app in safe mode. Since safe mode prevents some software from loading, it can help isolate where issues occur. The following steps from How to use safe mode on your Mac - Apple Support will help you access safe mode.


Apple silicon
1. Shut down your Mac.
2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
4. Log in to your Mac. You might be asked to log in again.

Intel processor
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


Use your results within safe mode to proceed with the linked article above.


All the best.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with Recently Added (Apple Music freeze)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.