Incoming Facetime call cutting off phone calls

I have the iPhone 14 Pro Max. Every time I am on a phone call and a Facetime call comes in, it disconnects my phone call. If I hit decline Facetime call, it cuts off my current phone call. If I ignore the Facetime call, it cuts off my current phone call. Is there anyway to stop incoming Facetime calls from disconnecting current phone calls?

iPhone 14 Pro Max, iOS 16

Posted on Mar 7, 2023 09:00 AM

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6 replies

Mar 8, 2023 12:22 PM in response to LMNXN

Hello LMNXN,



Thanks for choosing the Apple Support Communities. We see FaceTime calls are disconnecting your phone calls. In this situation, we will want to take a few steps to attempt to resolve the issue.


  1. Make sure your iPhone is up to date. Updates contain bug fixes and security updates: Update your iPhone or iPad - Apple Support
  2. Restart your iPhone. This can sometimes fix many issues: Restart your iPhone - Apple Support
  3. If issues persist, try a force restart: Force restart iPhone - Apple Support


We hope this helps.


Cheers!



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Incoming Facetime call cutting off phone calls

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