Facetime disconnecting active calls

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Level 1

5 points

Facetime disconnecting active calls

Every that I get a facetime call that I choose not to pick or cancel, while I'm on another cellular, facetime or what's app call, the active call also disconnects. This clearly is not device specific, as I'm dealing with exactly the same issue on all my devices where I have facetime. This appears to be occurring only off late, I presume since I updated my devices to iOS 16. I wonder if there are others dealing with the same issue and if they have found any solution.

iPhone 13

Posted on Feb 5, 2023 08:30 AM

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Answer 1

shante50

Level 1

8 points

Mar 20, 2023 02:32 PM in response to ajaygargnl

I have updated my phone and this is still happening, but only when I get a call from a specific person. This doesn’t happen otherwise. I Need help finding a solution.

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Answer 2

Sparks0829

Community Specialist

Feb 7, 2023 10:46 AM in response to ajaygargnl

Hi there ajaygargnl,

Have you made sure your devices are running the latest version of iOS 16, which is iOS 16.3? You can check that in Settings > General > About > Software Version.

When these calls disconnect are you seeing any error alerts? Is your device connected to Wi-Fi, your cellular network, or both when this happens?

Are you muting or pausing your current call?

Send over some details, and we'll take a closer look from there.

Thanks!

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Facetime disconnecting active calls

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