Apple TV+ App Stutter

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Level 1

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Apple TV+ App Stutter

Hi! I’ve got a Samsung 4K tv with Apple TV+ App, everything was working fine with it until adding the MLS season pass. Live content and highlights stutter to the point of being unwatchable. I’ve tried resetting the app, deleting and reinstalling, upgrading internet to 500mbps, rebooting the router, changing the Automotion setting on the tv: turning it off, on, changing levels of Automotion. Watching the same content on an iPhone or iPad through the Apple TV+ app works great, casting it to my tv from my iPhone… stutters. I’ve got Netflix, Prime Video, HBO Max and Hulu Live, no other app has these issues. All software is up to date.

Help, please?

Posted on Mar 2, 2023 6:13 PM

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Answer 1

ColleenD1

Community Specialist

Mar 5, 2023 11:07 AM in response to yaksha0310

Hi yaksha0310,

Welcome to Apple Support Communities. We understand that you're having an issue with your MLS Season Pass playing on your Samsung 4K TV. We'd like to help.

Sounds like you isolated this issue to just this one service. That's helpful because it affects how we help moving forward.

In your situation, it would be best to connect with Apple Support to have them look into this a bit further. You can start that conversation her: Contact - Official Apple Support

If you have any other questions, just let us know.

Cheers!

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Apple TV+ App Stutter

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