Scan stopped working on MacBook Pro

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rsbrux Author

Level 1

24 points

Scan stopped working on MacBook Pro

Our MacBook Pro running Ventura 13.0.1 cannot scan anymore using our Brother MFC.

What I have tried (following suggestions from this thread):

The recommended approach from System Settings - Printers & Scanners: after clicking the Scan button in the device dialog, the resulting dialog has all buttons disabled greyed out.
Scanning with Image Capture: no device appears in the Image Capture Devices list.
Scanning with "Import from" in Preview:
1. Scanning with the document feeder activates the feeder and scans the document, but no result ever appears in Preview. The Preview window remains stuck on: "Scanning document "Scanned Image" Page #1".
All of the above after "Open"ing the driver file in /Library/Image Capture/Devices: still no joy.
All of the above again after giving "Everyone" R/W privileges on the driver file:
1. After changing the format from JPEG to PDF in "Details" and restarting Preview, I was able to also scan from Document Feeder.
2. Preview scanned an "Overview" from flatbed successfully, but when a "Scan" was attempted, it hung again on: "Scanning document "Scanned Image" Page #1".
3. Attempts to perform another scan without closing and reopening the "Import from ..." window generally resulted in errors, sometimes a communication error, but more often a mute refusal to do anything.

Any suggestions on how to get this to work as it should would be welcome.

MacBook Pro 14″, macOS 13.0

Posted on Feb 15, 2023 07:17 AM

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Answer 1

rsbrux Author

Level 1

24 points

Feb 15, 2023 09:37 AM in response to leroydouglas

Thanks for the quick response.

I had already read Solve printing problems on Mac - Apple Support and did not find anything helpful there.

As for keeping the MacBook up to date, I have turned on "Automatic updates", with all options enabled.

Why didn't we get the latest OS version?

I was able to update manually using an account with admin privileges, but we normally use non-admin accounts on this machine for security reasons.

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Answer 2

rsbrux Author

Level 1

24 points

Feb 15, 2023 10:35 AM in response to rsbrux

P.S. After updating to MacOS Ventura 13.2.1, I see no significant change in behavior. The printer properties in Printers & Scanners still show "Out of paper" when that is not the case (even though the ink levels are reported accurately). Clicking "Open Scanner" in the printer dialog still yields a useless "Scanner" dialog. Only the "Details" button is enabled, and clicking on it yields an empty sidebar. Image Capture still has an empty "Devices" list.

When I installed the MFC under MacOS 12, the interface worked as expected.

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Answer 3

Feb 15, 2023 08:12 AM in response to rsbrux

rsbrux wrote:

Our MacBook Pro running Ventura 13.0.1 cannot scan anymore using our Brother MFC.

Any suggestions on how to get this to work as it should would be welcome.

Solve printing/scanning problems on Mac

Solve printing problems on Mac - Apple Support

The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.2.1

Keep your Mac up to date - Apple Support

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Scan stopped working on MacBook Pro

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