M2 Pro Mac Mini ethernet AND WiFi connection issues

Question

Level 1

8 points

M2 Pro Mac Mini ethernet AND WiFi connection issues

Hi there

I received my new M2 Pro Mac Mini on 7 February and am still trying to sort the setup/installation.

After migrating from my 2019 MacBook Pro via Thunderbolt I am having all sorts of ethernet and WiFi connection issues on the new M2 Mac Mini to the Internet and router. (I am writing this from my MacBook Pro on the same network (this laptop is wired), and all is good to both router and Internet.) I am not certain if Ventura was downloaded and reset from the machine or from the Internet.

Could there be an issue with migration of some code that is causing these glitches please?

I noticed the connection problem because my emails on the new machine were not syncing and updating. I can reboot the Mac Mini and get internet access for maybe 15 seconds before it disconnects.

I have reinstalled the Ventura OS but no change. Oh, and the seven day AppleCare warranty ended the day after I received the Mac Mini. Not too happy with that.

Otherwise my MacBook Pro (ethernet connected), my wife's M1 Mac Mini, my 2022 iPad Pro, and each of our two iPhones (all WiFi) are connecting quite well to the Internet.

Please can someone assist with this matter ASAP - I really would like to work from my new machine.

Thank you - regards

Wayne

UTC +8.00

Mac mini (2023 with M2 Pro)

Posted on Feb 11, 2023 12:21 AM

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Answer 1

Feb 11, 2023 06:29 AM in response to Mr Nobody

I have similar problem with new Mini M2 Pro.

If I look at System Settings > Network I see the Ethernet port cycle between connected and disconnected about every 4 seconds. I have multiple other machines connected to same router with no problems. Tried all usual things like different router port, different cables but no joy. Checked DNS server and allocated different IP addresses without any improvement. Created a new user and problem persists.

I have opened a Support Call with Apple but after nearly 2 hours on the phone we have no resolution yet. I will have callback next week to continue working this issue.

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Answer 2

Mr Nobody Author

Level 1

8 points

Feb 11, 2023 11:06 PM in response to Mr Nobody

Hi again folks

I checked out what was happening with this issue in Safe mode, and all appeared to be working quite well - no Internet drops, etc.

I erased the hard disk and resinstalled Ventura onto the new machine - it does appear that at elast for me the issue was bringing something across in the Migration utility that caused the Internet problems, at least for now.

I have reinstalled browsers, followed by Microsoft apps. I haven't done too much on this new machine, and am yet to test it on Teams etc - although the additional work of manual file transfer etc that I will need to do, the new machine appears to be working the way it was intended.

I shall keep you posted.

Cheers!

Wayne

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