Still disappearing markups on pdf documents

Hi,


I annotated a pdf document on my iPad Pro 2018 with the latest iPadOS 16.3. Then I opened the file again and I realized that ~75% of the annotations were gone. After I repeated the process and opened the document again, approx. 50% of the annotations disappeared. Then I closed the document after each annotation and it looked good.

What is the problem with this markup tool? I regularily get this issue and it‘s not reliable at all? Furthermore it seems to be an issue since at least 2020?!? It‘s a pain that such an issue persist for years in very expensive prime products. Apple, please read all these posts and get this message to the development department. Don‘t ask every user reporting issues to help finding the reason for it and then don‘t fix it. I‘m very frustrated paying so much money for your products and having so much pain with it. From a user perspective all of the big companies are failing by continuously trying to get the customer more an more into their own system and on the other side don‘t deliver the features the users are asking for.


DerChef

Posted on Feb 1, 2023 01:55 PM

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Feb 4, 2023 10:07 AM in response to DerChef

Hello DerChef,


Thanks for posting in the Apple Support Communities. What app are you using Markup tools in? We ask this because the issue you're facing seems more likely related to the program you're using to view your PDF files, over this tool. By your statement, Markup is working to markup your document, it's just those markings aren't being saved. Once we have the details needed to research the issue you're facing, we'll be happy to suggest potential solutions.


Use Markup on your iPhone, iPad, or iPod touch - Apple Support


Also, please note that you are addressing users like yourself and not Apple directly. If you'd like to provide feedback about your experience with the Markup tool or other features, you can submit feedback at Product Feedback.


Best regards.

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Still disappearing markups on pdf documents

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