Cannot rename icloud folder

I've tried renaming an "untitled folder" on iphone, macbook and icloud.com,

all three methods failed. The folder renames and after a short while the old "untitled folder" name returns.


What can be done?


iPhone 13 Pro Max, iOS 16

Posted on Feb 1, 2023 03:02 AM

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Question marked as Top-ranking reply

Posted on Feb 2, 2023 06:10 PM

Hello azrieldan,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you. It sounds as though you're looking at a folder in Files app under your iCloud Drive. Is that right? We'd like to ask a few questions to help us research possible solutions.


  • When you update the file name on one of your devices, do you show the update synced to the other devices?
  • What software versions do you have installed on your devices? On your iPhone this is found in Settings > General > About and on your Mac, select the Apple Logo in the upper right corner and select About this Mac.
  • Have you tried restarting both devices? Although it's a simple action, it can correct many issues that appear on a variety of devices.


Restart your iPhone - Apple Support

Shut down or restart your Mac - Apple Support


Once we have more details, we'll get to researching possible solutions.


Best regards.



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1 reply
Question marked as Top-ranking reply

Feb 2, 2023 06:10 PM in response to azrieldan

Hello azrieldan,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you. It sounds as though you're looking at a folder in Files app under your iCloud Drive. Is that right? We'd like to ask a few questions to help us research possible solutions.


  • When you update the file name on one of your devices, do you show the update synced to the other devices?
  • What software versions do you have installed on your devices? On your iPhone this is found in Settings > General > About and on your Mac, select the Apple Logo in the upper right corner and select About this Mac.
  • Have you tried restarting both devices? Although it's a simple action, it can correct many issues that appear on a variety of devices.


Restart your iPhone - Apple Support

Shut down or restart your Mac - Apple Support


Once we have more details, we'll get to researching possible solutions.


Best regards.



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Cannot rename icloud folder

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