Texting to non apple users

I have a new Apple iPhone 14ProMax and now can't send texts or photos to non apple users (error message is "not delivered"even though I was previously able to do so on my old iPhone. I have updated ios, checked all settings to include SMS and MMS, restarted phone ...nothing seems to work. is this an Apple issue or a Verizon issue? Any advice?

iPhone 14 Pro Max

Posted on Jan 24, 2023 08:02 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2023 08:43 AM

jwd52 wrote:

I have a new Apple iPhone 14ProMax and now can't send texts or photos to non apple users (error message is "not delivered"even though I was previously able to do so on my old iPhone. I have updated ios, checked all settings to include SMS and MMS, restarted phone ...nothing seems to work. is this an Apple issue or a Verizon issue? Any advice?

Known issue with Verizon contact them and ask to speak to a technician they will know what to do.

3 replies
Question marked as Top-ranking reply

Jan 24, 2023 08:43 AM in response to jwd52

jwd52 wrote:

I have a new Apple iPhone 14ProMax and now can't send texts or photos to non apple users (error message is "not delivered"even though I was previously able to do so on my old iPhone. I have updated ios, checked all settings to include SMS and MMS, restarted phone ...nothing seems to work. is this an Apple issue or a Verizon issue? Any advice?

Known issue with Verizon contact them and ask to speak to a technician they will know what to do.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Texting to non apple users

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.