App Store no longer present after factory reset.

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Level 1

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App Store no longer present after factory reset.

Hi, at some point I noticed the App Store is no longer on my daughter’s iPad. Search came up blank as well. To rectify I tried resetting Home Screen to default layout and nothing would happen so I resorted to full factory reset. After the factory reset I managed to download 2 apps and then the App Store crashed. So I restarted the iPad and once again the App Store is missing amd unsearchable!

I am at a loss, without App Store I cannot update my Apps or install new ones rendering it useless. It is an iPad Air 2 updated to version 15.7.2 (highest available). Please help me avoid a trip to the Genius Bar!

Another point - AppleID on this iPad is my young daughter’s so parental controls are in place.

iPad Air 2, iPadOS 15

Posted on Jan 22, 2023 09:59 AM

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Answer 1

Top-ranking reply

FoxFifth

Community+ 2025

Level 10

475,035 points

Jan 22, 2023 11:05 AM in response to nami0115

The App Store app is not one of the apps that can be deleted but it can be removed from the home screen. Go to the App Library (swipe left past your last home screen). From there you can touch and hold an app and slide it left back to the home screen.

Also note the Search window at the top of the App Library.

Another reason for it not being visible is due to a restriction on purchasing. Go to Settings and tap Screen Time, tap Content & Privacy Restrictions, tap iTunes & App Store Purchases, choose a setting and set to Allow. Also see the following Apple Support article for more information: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

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Answer 2

Jan 23, 2023 07:49 AM in response to nami0115

I did read your post, but the two possibilities in my reply are the only ones I have ever heard of or ever seen discussed in this forum. If you've checked both of those, the only other thing I can think to suggest is to contact Apple Support: Contact - Official Apple Support

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Answer 3

nami0115 Author

Level 1

4 points

Jan 23, 2023 06:21 AM in response to FoxFifth

I don’t think you read through my post. App Store is indeed not installed, so yes, bizarre anomalous behavior. I too didn’t think it could be deleted, hence my perplexion! I’ll look again at parental controls - that shouldn’t be a problem, my child would typically request and I approve.

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Answer 4

nami0115 Author

Level 1

4 points

Jan 23, 2023 09:14 AM in response to nami0115

@FoxFifth - the content and privacy restrictions did it. AppStore is back! Thanks again!

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Answer 5

Jan 23, 2023 09:40 AM in response to nami0115

Glad to hear that; thanks for letting me know.

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App Store no longer present after factory reset.

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