iOS 16.2 upgrade prevents access to App Store

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iOS 16.2 upgrade prevents access to App Store

I upgraded my iPhone 11 to iOS 16.2 and my iPadAir 5 to iPadOS 16.2 yesterday.

Ever since, I have been unable to access the App Store either to check for any app updates or search for new apps. The icons for apps on the App Store app home page are all blank.

Is anyone else having these issues?

Regards,

Peter

iPad Air, iPadOS 16

Posted on Dec 14, 2022 1:33 PM

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Answer 1

bbesspete

Community Specialist

Dec 17, 2022 10:35 AM in response to pja2536

Hello pja2536,

Thanks for posting in Apple Support Communities. We understand that the App Store isnt loading properly on both your iPad and iPhone. We'd like to help!

Does this occur after restarting both devices? This is a simple step that can often resolve issues like yours.

The following support article has great troubleshooting steps that you can try: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

Check the system status page: Apple - Support - System Status
Make sure that your device is connected to the internet.
Check the date and time on both devices. Settings > General > Date & Time.

Let us know if this helps! Take care.

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iOS 16.2 upgrade prevents access to App Store

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