I have an iPad Pro 11” running all the latest software. Occasionally the screen will freeze, but the application still runs in the background, and for games specifically like call of duty mobile or apex, the controller functions still work fine. Anyone else having this issue? I’m probably going to stop by the Apple Store and get it replaced. My brother has the exact same iPad and doesn’t have this issue.
iPad Pro, 11-inch, 4th Gen, Wi-Fi
Hello bagarwood,
If your iPad is unresponsive for any reason the best steps to take can be found here: If your iPad won't turn on or is frozen - Apple Support
However, if a specific app is unresponsive we recommend taking the following steps: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
"If an app on your iPhone or iPad doesn't work as expected, try this.
1.Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2.Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3.Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4.Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."
Take care!
Thanks for the input. I actually did all of those steps including a complete backup and restore but it didn’t change anything. I chatted with support and they directed me to the store. The store did a full diagnostic and discovered kernel issues. I am currently waiting for my warranty covered replacement to arrive. Hopefully this thread helps some other people. I researched for hours, and the only advice I got was to do things I had already done. Lesson learned, go to the Genius Bar!
iPad Pro 11” Frozen Screen but still works?
