Frozen screen iPad Pro 24

I have just upgraded from a 1st Generation IPad Pro to the 2024 latest generation (13 inches) and I wish I hadn’t!

The screen regularly freezes on multiple Apps with some being worse than others. It can sometimes be cleared by changing from landscape to portrait and back again. But mostly I have to do a reset as advised by Apple Support. This resolves the issue for a period of time, it then reoccurs.

The IOS is up to date and so are all of the Apps

I have the official Apple case for the iPad

Is this a common issue and are we waiting for a iOS patch? Anyone have any idea how to resolve?

iPad Pro (M4, 2024)

Posted on Dec 31, 2024 10:47 PM

Reply
2 replies

Jan 1, 2025 12:43 AM in response to Ajo-uk

Two basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, since your iPad is covered by warranty, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Jan 2, 2025 05:52 AM in response to ProustGiulio

Thanks Giulio, I already tried the forced restart as per instructions and it improves the situation for a period of time. It then reoccurs.

Currently can’t attempt the second option so I will have to go to an Apple Store to get it checked out.

I note that so far, 2 other people on this post have indicated that they have the same issue which would seem to indicate that there is a wider issue with this iPad model in either the hardware or software.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Frozen screen iPad Pro 24

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