Hi there bamcd0313,
We want to learn more information on what's going on with Apple Music and this play count issue, so that we can provide possible next steps.
Is this happening when only listening to Apple Music from your iOS device or is it happening with multiple devices (if available)?
Is this happening when streaming the music via Wi-Fi, cellular data, or both?
In the meantime, you can see if restarting your iOS device may help. We recommend this as a restart refreshes the software and apps on a device. If needed, the steps below show how:
"How to restart your iPhone X, 11, 12, 13, or later
- Press and hold either volume button and the side button until the power-off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
Those steps, and steps for other iPhone devices, can be found here: Restart your iPhone - Apple Support Please let us know if that helps or if you've already tried restarting.
Take care!
