Sync is turned on for all contacts and all email address, all hosted through gmail. Contacts has worked well in the past but recently been loosing phone numbers for people I've been contacting for years. Any ideas?
We appreciate you clarifying this for us, CMon17,
If you sign into your Google account via a web browser, are you able to see the complete contact information there?
Do you have Google set as your Default Account in Settings > Contacts > Default Account?
This is also a handy resource to help you to manage your Contacts: Manage and delete contacts on your iPhone or iPad - Apple Support
"Choose a default account to add new contacts
If you set up multiple accounts in the Contacts app, you can choose a default account to add new contacts to:
If you're seeing that contact information is missing when you sign into your account via a web browser, you may consider contacting Google directly to take a look at your account with you.
We hope this helps.
Cheers!
Hi CMon17,
We'd like to help you find the best solution with your contacts. This would start off by isolating the issue. This can be done with figuring out if there is a communication issue between Gmail and your device or Apple. To do this, you can export your contacts and import them into iCloud, and see if this continues. To do this, these articles can help: Export, back up, or restore contacts & Import or export a vCard in Contacts on iCloud.com. Depending on the result, if this is not Apple related you can contact Google for support. If this was isolated to Apple, you can contact Apple Support
Thanks for using Apple Support Communities.
Thanks for the Reply, but I've been down this road a bit. Even as simple as adding the phone number to a contact I've been working with and texting for years. Then it looses its name - number connection. It doesn't do this for all records just some, but I've lost some numbers for some contacts I've been in touch with for years. I don't use contacts in google, or the Mac - simply use it on my phone, the only device I use for contacts.
Got it, CMon17,
Have you had a chance to check your accounts via a web browser to verify your contacts are correct?
If you wish to check your iCloud Contacts, you can sign into iCloud on a computer via a web browser here and choose Contacts: iCloud
This will tell us if the incorrect information is associated with your iPhone or your contact accounts.
Kind regards.
I have some of my contacts on my phones, but can't see them in iCloud on my computer. The iCloud is default, clearly can login in and see have got tons of space....confused why I'm needing to add phone number back to a couple contacts I speak with often. This started a month or two ago.....
I have 9 accounts - emails, etc. But I keep the default account to iCloud since I want my phone as the one master source.
Hey CMon17,
At this point, we would recommend reaching out to Apple Support. They will have the necessary tools to investigate into this matter more with you: Get Support.
Have a great day.
apple contacts keeps loosing phone numbers for some existing contacts
