Issue with WD My Passport, Mac not enabling mount of a previously perfectly working external hard drive configured for Mac.

Hi,

While using Final Cut Pro yesterday, which backs up to a WD My Passport external hard drive, the program was running sluggish, so I rebooted the MAC and it stopped recognising the external drive.

This was greyed out in Disk Utility, after many attempts I have been able to run First aid, but this has been running for over2 hours. The hard drive is 5T with around 73% left of storage.

Would this be normal or is it locked?

Should I force quit?

Apple support have advised the external drive may compromised and I should reset it, but I'm loathe to lose the data stored on it - as this was my backup, if this is not the issue and the drive can be repaired.

Any ideas please???

Thank you

MacBook Pro

Posted on Jan 9, 2023 07:25 PM

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2 replies

Jan 9, 2023 08:45 PM in response to Deborahafter50

I would agree is sounds like a failing drive. BUT ... I would let First Aid run overnight, as you are using a few TB and First Aid might take a long time if the file structure is complex or there are many small files.


You could also invest in a different disk tool, such as TechTool Pro, but that will cost a good fraction of a new drive. However some disk tools can fix things others cannot. If the drive is HFS+, DiskWarrior can also try to repair it. Such "repairs" are file system or file catalog repairs; if the drive is experiencing a hardware failure, it is gone.


If this is a backup drive for Final Cut Pro, I would personally replace it. A backup drive has to be bulletproof reliable. This one is one I would have doubts about.

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Issue with WD My Passport, Mac not enabling mount of a previously perfectly working external hard drive configured for Mac.

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