Restrictions keep resetting / can’t tie to User Account(s)

Apple TV won’t remember restriction settings. Keeps prompting to set new code and resets them every time. Extremely frustrating.


Also frustrating that each User Account can’t have its own restrictions settings tied to it. When we switch from my wife or my own profile, we don’t want/need restrictions. But when we switch to user account for our three year old, of course we do. This seems so sensible and obvious, but it’s not how Apple TV works. Why!?


And then the original problem that even after setting restrictions up, I can’t turn them on or off because I’m prompted for a new 4-digit passcode every time and restrictions are then reset to default.


This is all very frustrating, especially considering how much our household spends with Apple on decides and subscriptions.

Apple TV 4K

Posted on Jan 5, 2023 08:31 AM

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Jan 7, 2023 05:24 PM in response to andyiowa

Hello andyiowa,


You mentioned that the Apple TV is used by multiple users, and that not all users need these restrictions. We just want to make sure you're not seeing something that could be expected. If a user that doesn't need restrictions disables them, it is expected that those would need to be reconfigured. This is covered under the "Remove all restrictions" section of the user guide Restrict access to content on Apple TV.


If you have additional feedback for Apple, submitting it here will ensure it reaches the most appropriate team: Product Feedback 


If you're experiencing a different issue, please provide more details. For example, is an unknown passcode being set, or something else? The more details you can provide the better equipped we'll be to assist.


Regards.

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Restrictions keep resetting / can’t tie to User Account(s)

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