Ask to buy requests stopped coming through

Hi,


I have set up family sharing across my kids devices. Until two days ago, I was receiving the ask to buy request for the App Store. However, now, despite my kids still sending the request, I have stopped receiving them. There are no missed requests in my notification screen and I am logged into my phone with the same Apple ID that is used to set up myself as the family organiser. Is there another reason why the requests have stopped coming through to me?

iPhone XR, iOS 15

Posted on Jan 3, 2023 01:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2023 01:52 PM

I'll start with an undocumented possible solution mentioned by several people where editing the name of a device worked for them:

Settings > General > About > Name

Then "Done" and retry.


Otherwise If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


5 replies
Question marked as Top-ranking reply

Jan 3, 2023 01:52 PM in response to pstalley

I'll start with an undocumented possible solution mentioned by several people where editing the name of a device worked for them:

Settings > General > About > Name

Then "Done" and retry.


Otherwise If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


Jan 4, 2023 01:28 PM in response to Limnos

After a ton of frustration for the last two weeks, I finally found this page and Limnos post. Thank the gods, and Limnos, and google for finding this post in the sea of complaints on this issue and related.


So,


Settings > General > About > Name

Change name

Then "Done" and retry.


worked for me.


Previously, the default name was 'iPhone'. I changed it to something more unique.


After I changed the name, notifications resumed for ask-to-buy. The only thing I can think of that triggered it to no longer work was that I added a new device and member to family sharing, my daughters ipad, after xmas.


So, this is a work around, but there is clearly an underlying bug that needs addressing.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ask to buy requests stopped coming through

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