Unsupported Video Format error

Apple Photos gives this error on Videos shot from my iPhone 13 (working on a Macbook 2016). Makes no sense. Computer is older than 2015 and video is not uploaded to iCloud.

If I can't do anything to fix the current videos, how can I stop it from happening to future videos?

Posted on Dec 28, 2022 11:31 AM

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1 reply

Sheree_P

Community Specialist

Dec 29, 2022 11:32 AM in response to shawnee241

Hey shawnee241,

Here's an article that may help: Using HEIF or HEVC media on Apple devices. Depending on your macOS version, may have to change the video format.

Take care.

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Unsupported Video Format error

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