Photos errors

When trying to view videos on my desktop, I get this message:


"An error occurred while downloading a larger version of this video for editing. Please try again later."


I can watch them directly on iCloud.com (in a browser) and on my iPhone.


What gives?

iPhone 13 Pro

iMac 27" Intel (2020) running Ventura (13.4.1)


Posted on Aug 22, 2023 10:36 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2023 09:29 AM

Hello bethfromal,


To confirm, this issue with accessing your iCloud videos is happening on your iMac? If so, then we'd begin by updating the Mac for the latest fixes: Update macOS on Mac


It's also important to note, that VPNs and security software can cause connectivity issues. You can try to disable them and test the issue, but you may need to remove the software in order to resolve the issue. Learn more here: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues


If the issue continues after these steps, please reply back providing more information. The more we can understand about the issue, the better we can assist.


Take care.

3 replies
Question marked as Top-ranking reply

Aug 23, 2023 09:29 AM in response to bethfromal

Hello bethfromal,


To confirm, this issue with accessing your iCloud videos is happening on your iMac? If so, then we'd begin by updating the Mac for the latest fixes: Update macOS on Mac


It's also important to note, that VPNs and security software can cause connectivity issues. You can try to disable them and test the issue, but you may need to remove the software in order to resolve the issue. Learn more here: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues


If the issue continues after these steps, please reply back providing more information. The more we can understand about the issue, the better we can assist.


Take care.

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Photos errors

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