Unable to watch Prime video using Safari v16.2 on M1 (Ventura 13.1)

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Level 1

5 points

Unable to watch Prime video using Safari v16.2 on M1 (Ventura 13.1)

How to fix the Safari version 16.2 video playing problem? I am unable to watch any prime video and many other online streaming services like Tubi, Netflix etc using Safari web browser on MacBook Pro M1 under Ventura 13.1. I can only hear the sound track but no video at all. I tried to delete the cache of Safari and turn on javascript that I follow from some YouTube video. I even click on "Activity Monitor" and search for safari and take some samples and refresh safari. However, I still have no luck. I wonder how to fix that?

MacBook Pro Apple Silicon

Posted on Dec 24, 2022 5:43 PM

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Answer 1

Bryan_K1

Community Specialist

Dec 26, 2022 5:20 PM in response to kel619

Hello kel619,

Thanks for using the Apple Support Communities!

If you're having trouble with websites not working as expected in Safari, first you'd want to try the various steps in here to see if they improve things: If Safari on Mac doesn't open a webpage or isn’t working as expected

If those don't seem to resolve this issue, you'll want to reach out to Apple Support directly. They'll be able to look in to this further and see what may be happening.

You can reach out to them here: Get Support

Take care!

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Answer 2

ajen010

Level 1

8 points

Jan 30, 2023 6:54 PM in response to Bryan_K1

Today I had no video working whether it was youtube or kajabi on chrome. I'm running Ventura 13.1. Last week the sound didn't work on any program. The problem was fixed after an OS update. MacOS sure is falling apart.

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Unable to watch Prime video using Safari v16.2 on M1 (Ventura 13.1)

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