Calls default to Facetime

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Calls default to Facetime

I have a contact with one cell phone number saved in my contacts as a "mobile" and not "iPhone". When I press call, it defaults to Facetime

I have other contacts with multiple numbers. One is saved as "iPhone" and the other number is saved as "mobile". When I press call for this contact, it gives me the option to pick which phone number to call, "mobile", "iPhone", or "Facetime". If I click one of the phone numbers, it calls that number.

Why does someone with only one number in my contacts default to Facetime? I tried turning off Facetime but that creates a whole other set of issues.

I don't want to Facetime = EVER!

Posted on Dec 21, 2022 07:39 AM

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Answer 1

Dec 22, 2022 12:43 PM in response to tgmaracle

Hello tgmaracle,

It sounds like you're running into an issue with your contact defaulting to FaceTime calls. We can help.

A lot of this may actually depend on how your friend has their Messages app and FaceTime set up on their device. Since we won't be able to see those settings on your end, we can test out a different way. If you turn off Wi-Fi and cellular data, are you able to send a green SMS message to this contact and have them reply to it? If they can, try a test phone call next.

Use FaceTime with your iPhone or iPad

If not, the issue may be on their end.

Let us know how it goes.

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Calls default to Facetime

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