Locked Notes is blank after unlock on Mac Ventura, other devices work fine.

Notes content are blank after unlock:

In my case:

  • Ventura: 13.0 (22A380) => Open a locked note by finger print => No contents => try by password => no content too => and I will never got the content shown in my Mac.
  • Open locked note on iPad pro with FaceId or on iphone with password is both work


So I think there was a bugs on the client device.


To fix it, I tried to re-sync the Notes from Setting > iCloud > Unticked then re-ticked the Notes app.

And it worked for serveral time, several days.


A few moment ago, the issue repeated.

So sad!


The issue happens with only single note, the other locked note still have content

MacBook Air 13″

Posted on Dec 20, 2022 08:02 PM

Reply

Similar questions

15 replies

Dec 22, 2022 08:44 AM in response to NguyenLuat

Hello NguyenLuat,


We understand that this behavior occurs with one specific note, and only occurs on your Mac. To help us isolate a bit more, let us know if the note appears with its content in a different user on your Mac. If needed, you can create a test user using the steps in Add a user or group on Mac.


Add a user

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)
  2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
  3. Click the New Account pop-up menu, then choose a type of user.
    1. Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    2. Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    3. Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  4. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  5. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  6. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  7. Click Create User.


From there, sign into your iCloud account and set up iCloud Notes in the test user with the steps in Change iCloud settings for your Apple ID on Mac.


These details will help us determine whether the issue is system-wide on your Mac.


We look forward to hearing back from you.


Regards.



Jan 12, 2023 07:39 AM in response to NguyenLuat

Q - Notes content are blank after unlock:

In my case:

  • Ventura: 13.0 (22A380)


A - Above Ventura 13.0 was released Oct 24, 2022


A- Current version as of Dec 13, 2022 is version 13.1


Importance of keeping the computer up to date is below links


The updates also bring several Bug and Security Update that may be related to the current computer issue


Keep your Mac up to date - Apple Support (CA)


About the security content of macOS Ventura 13.1 - Apple Support (CA)



Jan 15, 2023 06:58 AM in response to NguyenLuat

As the user is, Technically, replying to themselves, not sure the below will be a welcome response


Then have a few suggestions ;


1 - Get Support Choose a product and we’ll find you the best solution.Start now and open an Apple Support Ticket as they are Apple Employees to deal will these types of issues . 


2 - Product Feedback - Apple and make it known to Apple regarding this ongoing issue 

Jan 29, 2023 10:57 PM in response to NguyenLuat

I'm not sure the problem was solved on my Mac, but it seems to work.


Log:

  1. On Mac 13.0: Uncheck + recheck the iCloud > Notes to re-sync all the notes
  2. The broken note works fine for some days, then it's blank again
  3. I updated the Mac from 13.0 to Ventura 13.1: The broken note was still blank
  4. Uncheck + recheck the iCloud > Notes to re-sync all the notes
  5. The broken note would be fine for several days, but this time, I don't see the issue coming back.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Locked Notes is blank after unlock on Mac Ventura, other devices work fine.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.