hi P. Phillips,
- Not sure what Method the Apple Support Person suggested but there are two very different methods.
in reference to this statement, I originally used the live chat to troubleshoot with an apple employee, but after trying several fixes to no avail i was referred to the senior team. i continued receiving help over the phone where i was directed to put my mac into recovery mode (i think it was called), and reinstall macOS from there - the employee suspected i may have a corrupt version of macOS. however i needed over 10GB more space to do so. the employee then suggested my mac wasn't able to completely install the previous update as i did not have enough space - which i found to be a bit odd since it doesn't normally let you install updates when you don't have enough storage, and i wasn't stopped from updating to the latest software.
i am already tight with my storage and so there wasn't much i could delete so i decided to end the services there.
- In either case. it is always a good Idea to Protect your Personal Files at All times.
in reference to this, i have two external hard drives. one i use for backing up my mac via time machine and one i use as a "USB" storage device where i store old files i may need to access easily in future (as i don't have enough space to keep them on my mac).
as i stated in the previous comment, i am happy to terminate help about this issue here. i am a little annoyed it allows updates to be installed if there is not enough space for them to properly install, because now i have run into these problems and i am unable to use some features of my mac. however, i have decided to wait for the next software update and then ensure i have more than enough storage available to install it fully (which i thought it had done last time). hopefully that will fix my issues. if not, and i am still having issues i will contact apple support again.
this is all a bit confusing for me and proving to take a lot of effort to fix, i dont have time to fiddle unfortunately. i still have access to my notes on my iPhone so i will have to go about things that way. but many many thanks for your time and help! apologies for any inconvenience. i will update again after the next software update (if i remember!)