macOS Mail does not recognize Photoshop .psd file attachments

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Level 1

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macOS Mail does not recognize Photoshop .psd file attachments

This is not a question; just an FYI... In the current macOS Monterey version 12.6.2, the Mail app does not recognize Photoshop .psd files sent as email attachments. Instead of the file name of the attachment displaying as xxxx.psd, a question mark icon appears in its place. When the attachment is clicked on, it does open correctly, however.

On the other hand, in the current iOS version 16.2, the Mail app DOES recognize Photoshop .psd files sent as email attachments, and displays them correctly as xxxx.psd.

So the macOS Mail app needs to be updated to recognize .psd files. I have submitted this bug to Apple Feedback.

MacBook Pro 15″, macOS 12.6

Posted on Dec 13, 2022 02:22 PM

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Answer 1

whydavewhy Author

Level 1

100 points

Dec 13, 2022 04:08 PM in response to dialabrain

Thanks for the response, but as I mentioned, the photo DOES open; the problem is that when viewing the attached .psd file as an icon in the macOS Mail app, it appears as a question mark icon, instead of showing the file name ‘xxxx.psd’. (This is not a problem in iOS Mail, where the attachment does appear as 'xxxx.psd'.) Here is an example…

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Answer 2

dialabrain

Level 10

133,403 points

Dec 13, 2022 05:10 PM in response to whydavewhy

Actually I have a couple different issues. I get the ? icon when I choose to show the psd in place but if I choose show icon it's fine.

The other issue is, the icon is for GraphicConverter instead of Adobe. I even rebuilt the Launch Services database thinking that might be it, but it wasn't.

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Answer 3

whydavewhy Author

Level 1

100 points

Dec 13, 2022 05:24 PM in response to dialabrain

You have to email the attachment to someone (or to yourself) to reproduce the problem. When you first attach the .psd file to your email message, it appears correctly. It is when you RECEIVE an email message with a .psd file that it appears as a question mark. This happens whether or not I select 'View as icon', or 'View in place'.

Try emailing the the attachment to yourself, and you'll see what I mean. (Also make sure that you are using the latest macOS Monterey version 12.6.2.

Thanks for the post!

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