Mac Mini M1 not recognizing USB C Monitor

We have a lab of Mac Mini M1 machines and often times they will not recognize the monitor that is connected with USB-C cable. We just get no signal. We try unplugging and plugging, turning off the monitor and ultimately restarting the mac mini. Very frustrating to have this when students are trying to get work done. Any suggestions?

Posted on Dec 5, 2022 01:34 PM

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Question marked as Top-ranking reply

Posted on Dec 7, 2022 03:10 PM

Hi tgolden79,


Based on the issue you're describing here are some troubleshooting steps you can try from the If your external display isn't detected or appears blurry when connected to your Mac resource:


"If your display is blank or not detected

Try these steps if you don't see an image on your display.

Check your cable or adapter

Disconnect the cable from your external display from your Mac, then reconnect it. If the cable from your external display doesn't connect to the ports on your Mac, you can use a USB-C or Thunderbolt adapter. If you're using a USB-C or Thunderbolt adapter to connect a display, the adapter must be compliant with DisplayPort Alt Mode or Thunderbolt / USB 4.

Check how many displays you can connect

If you're connecting multiple displays to your Mac, use the Tech Specs page to find out how many external displays your Mac supports.

  1. Choose Apple menu  > About This Mac, double-click your serial number, then press Command-C to copy it.
  2. Go to the Tech Specs page, click the Search Tech Specs bar, press Command-V to enter your computer's serial number, then click Search.
  3. Click the specs page for your Mac. The number of displays your Mac supports appears under Video Support or Graphics."


We hope this helps.


Take care.

1 reply
Question marked as Top-ranking reply

Dec 7, 2022 03:10 PM in response to tgolden79

Hi tgolden79,


Based on the issue you're describing here are some troubleshooting steps you can try from the If your external display isn't detected or appears blurry when connected to your Mac resource:


"If your display is blank or not detected

Try these steps if you don't see an image on your display.

Check your cable or adapter

Disconnect the cable from your external display from your Mac, then reconnect it. If the cable from your external display doesn't connect to the ports on your Mac, you can use a USB-C or Thunderbolt adapter. If you're using a USB-C or Thunderbolt adapter to connect a display, the adapter must be compliant with DisplayPort Alt Mode or Thunderbolt / USB 4.

Check how many displays you can connect

If you're connecting multiple displays to your Mac, use the Tech Specs page to find out how many external displays your Mac supports.

  1. Choose Apple menu  > About This Mac, double-click your serial number, then press Command-C to copy it.
  2. Go to the Tech Specs page, click the Search Tech Specs bar, press Command-V to enter your computer's serial number, then click Search.
  3. Click the specs page for your Mac. The number of displays your Mac supports appears under Video Support or Graphics."


We hope this helps.


Take care.

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Mac Mini M1 not recognizing USB C Monitor

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