Amazon Prime - watching content in HD

Hi. Every time I get a movie to watch on Amazon Prime I get the message HD unavailable, and then a pop-up that says my computer, hardware, HDMI cables and display must all meet content protection (HDCP).

I don't get it - I have a new M1 mac with a 5k Apple Studio display, and all the right original cables. What is going on, and why am I getting this message?

Any help would be really appreciated!

Posted on Dec 1, 2022 03:08 PM

Similar questions

2 replies

Dec 2, 2022 06:05 AM in response to The Fella

Do you really mean HD or UHD, i.e. 4K?

Also, what audio settings are you using? If you have any HD audio selected, that may also be a problem. Stereo or DolbyD should not trigger any such compatibility issue. Things like Atmos can.

hcsitas

Level 6

13,958 points

Dec 1, 2022 08:46 PM in response to The Fella

Apple Studio Display doesn’t support HDMI, that’s why. Use Apple TV if HD is important to you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Amazon Prime - watching content in HD

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up