Not receiving verification texts

Question

KCM_Ducks Author

Level 1

11 points

Not receiving verification texts

IPhone 14 with iOS 16.1, Verizon. I am not receiving texts from

providers sending a two-factor verification code (Bank, Facebook, Credit Card websites) my

credit union, etc). I sometimes get “not delivered” messages when texting

someone who does not have iMessage, though some of the texts are getting

through even with the “not delivered” message. Seems to have started

when I upgraded to the iphone 14 ~ a month ago. I've tried restarting, turning airplane mode on and off. Anyone have suggestions?

Posted on Nov 3, 2022 8:34 AM

Reply

Answer 1

Lissy_12

Community Specialist

Nov 5, 2022 10:07 AM in response to KCM_Ducks

Hi KCM_Ducks,

Thank you for using the Apple Support Communities! For this issue, we recommend that you reach out to Apple Support directly to take a further look. Please reach out here:

Get Support

Hope this helps!

Have a great day.

Reply

Answer 2

KCM_Ducks Author

Level 1

11 points

Nov 16, 2022 9:21 PM in response to Lissy_12

Thanks. I called Apple Tech Support. The tech asked a few questions and told me to contact Verizon as it is a carrier problem. It took Verizon a couple of days to get back to me but they confirmed the issue was at their end. They made an adjustment, had me restart the phone and…problem is gone!

Reply

Answer 3

Nov 16, 2022 9:22 PM in response to KCM_Ducks

You may not have an SMS plan enabled by your carrier for the SIM that you use on your device. Apple Inc does not provide SMS services.

Reply

Not receiving verification texts

Similar questions