FedEx lost trade-in iPhone

brittanyself Said:

"FedEx lost trade-in device—what now?: I just received an email that Apple did not receive my iPhone 13 Pro Max, therefore I was responsible for the remaining loan payments on that phone. However, I have a receipt where I dropped the phone off at a Walgreens for FedEx pick-up with the tracking number showing this.[...]"

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A. Successfully Performing Send In Service:

Next time, take this to the distribution center of FedEd. You'd likely find a huge building of sorts by a local airport. I've he'd to send devices in plenty of times (during COVID), and I always dropped it off there for send-in services. I, for one, would not rely on a retailer to handle this. So, next time, take it to a FedEx distribution center or a FedEx/Kinkos center.

B. Have Proof of Handing it in:

Next time you send something in for service, include some notes with it, explaining what to look at and where. Also, prior to send them in, create a video of what is occurring, then show it to the Apple Rep. The screenshot would be recorded, to make use of what you can while explainng it to them over-the-phone.

C. See my User Tip: Send-In Service - Include Handwritten Notes with the Packaging - User Tip

I authored that back in the days of COVID, why all local Apple stored were closed, and I had to send in my Mac in 11 times for service.