AirPods not working
Hi my AirPods Pro aren’t working as expected, I was told there’s was a program can you check if I qualify for a replacement. This is the serial number GX7HQ8KV1059
User profile for user:
K_Faith
User level:
Community Specialist
Hello mizaeljr44,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your AirPods Pro. The program you're asking about can be found here: AirPods Pro Service Program for Sound Issues - Apple Support
"Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.
An affected AirPods Pro may exhibit one or more of the following behaviors:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge. Note: No other AirPods models are part of this program"
We hope this helps.
Cheers!