On my Mac, my Canon Pro-100 prints quarter page using Chrome browser

Using my mac mini, macOS v12.6. My Canon Pixma Pro-100 prints very small (top left quarter page) using Chrome browser. Everything has been removed & reinstalled, latest versions, printer reset; using only wired/ethernet and printer works fine otherwise. I am seeing this is a common issue, but lacking any consistent fix. What is going on? YES, I can print normally from another browser and other software, so the driver doesn't seem to be at fault. This issue seems to come & go, possibly due to Chrome updates/breakages? I don't know. Anyone?

Mac mini, macOS 12.6

Posted on Oct 18, 2022 06:24 PM

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Oct 20, 2022 04:41 PM in response to ajmich

Hello ajmich,


Since everything seems to work as it should, except for Chrome, we would suggest that you reach out to the Chrome developers as they are going to be in the best position to assist you further.


Information on how to contact app developers can be found here: How to contact an app developer


One thing you may want to try would be starting up the system in what is called safe mode. This could help isolate this issue.


To start in safe mode, follow these steps:


1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


More information is available here: How to use safe mode on your Mac


The computer will take longer to start in safe mode, and the screen may have some distorted video as it starts up. This is normal. Once you are logged in, use the system and test to see if the issue continues.


If everything seems to work as expected, go ahead and restart the computer normally and test again. Starting in safe mode forces the computer to run some disk checks similar to First Aid. This can resolve some issues.


Cheers.



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On my Mac, my Canon Pro-100 prints quarter page using Chrome browser

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