iPad keeps reverting pdf to previously saved version

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Level 1

4 points

iPad keeps reverting pdf to previously saved version

I use my iPad for uni, it at least once a day reverts the pdf i am on to an older version, the new version is completely lost, even when i go to "browse all versions". It has done it when i am not even touching it, so definitely not an accidental trigger by me. How do I fix this and stop losing uni work days before exams? or any suggestions for apps with similar capabilities which will also save on my computer the way pdf does via icloud.

iPad Air 4 Wi-Fi

Posted on Oct 9, 2022 4:21 PM

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Answer 1

genya96 Author

Level 1

4 points

Oct 11, 2022 3:45 PM in response to bryanr14

Hi,

Not third party, it is the markup tool on pdf. I have been looking into it apparently this is a common issue with no fix and has been an issue for a few years now? Is this true?

Also I have done all of those things, none which help

cheers

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Answer 2

bryanr14

Community Specialist

Oct 11, 2022 6:16 AM in response to genya96

Hello genya96,

Thank you for reaching out in Apple Support Communities. Just to be sure, are you experiencing this behavior with a third party app on your iPad Air? If so and this occurs with the app in question, we suggest to follow these steps:

If an app on your iPhone or iPad doesn't work as expected, try this.

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down

to see if updates are available. If updates aren't available for the app, update the software on your

iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload

the app. Then check to see if the problem with the app is fixed.

Following these steps may help and are outlined here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Best regards.

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Answer 3

Omar_A1

Community Specialist

Oct 11, 2022 6:03 PM in response to genya96

genya96,

Thank you for clarifying.

It may be best to reach out to Apple directly.

You can contact them by going to Get Support.

They will take a closer look and check on available options.

Cheers!

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iPad keeps reverting pdf to previously saved version

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