Facetime issues on IOS 16

Greetings mariusmuntean, 

You’ve mentioned being part of the beta program. Are we currently working with the public release of iOS 16.0.2 on your iPhone? 

Have you had an opportunity to test this while connected to multiple Wi-Fi networks? We ask this to be sure the Wi-Fi network isn’t restricting FaceTime/video calls. Do you have any VPN or security software installed on your device? If so, please temporarily remove it, test and let us know if there is any change. 

Thanks. 

Thanks for getting back to us with that information, mariusmuntean. It’s appreciated.

Since you set up your iPhone as a new iPhone and the issue still remained, we recommend contacting Apple Support: Get Support

All the best.

Hi,

The issue is there for our 3 iPhones in the family since the public 16.0. release.

Apple's suggestion is to disable FaceTime on mobile data, which is obviously not a realistic use to switch mobile data on/off every time.

Apple, have this fixed.

Just had a chat with Apple Support.

This is not a known issue. They suggested reset network setting (did it before), toggle airplane mode (tried before too).

they will escalate this and call me back. Will keep you updated. If you can, pleas also chat support just to see this as non-single-user issue

Hi, having the same issue in the family iPhones, we tried on the same wifi and on remote wifis too. in our case, no changes have been made to the wifi settings, this issue is simply present for us since the iOS 16 upgrade. This is surely not a wifi-router related issue.

Also, here we see that this is a non-singe-user issue, having spoken to Apple support on the chat, they said this problem is not known by Apple, it has not been reported.

I’m having the same issue. It’s definitely not my Wi-Fi because my iPad (which doesn’t even have cellular capability) works just fine and uses Wi-Fi for FaceTime. But anytime I try to FaceTime on my phone, it forces me to use LTE data. I’ve also tried it on numerous Wi-Fi networks with the same problem.

This is a big deal to me because I am currently stationed overseas and am using a phone data package that caps my speeds once I hit a certain threshold. I can’t be wasting all my data using LTE for FaceTime calls when I’m at home on my Wi-Fi.

Hey Apple, fix the basics.

Hi there, having the same issue on my iPhone. Also noticed that sometimes the LTE forcing happens while switching to screen sharing. But most of the time it‘s simply when using FaceTime.

I hope this is getting fixed asap!

Any updates from Apple, yet?

IOS16.1 w iPhone13ProMax & iPadPro11”: I worked w Apple Support for several hours to discover why FaceTime no longer worked w my new iPhone13 and iOS16.1. We discovered that w my VPN installed, there is no FaceTime. All calls disconnected or failed to connect. The only way I can make FaceTime calls on the iPadPro11” is to completely delete my VPN app from BOTH my devices. I cannot simply turn the app off. Both apps must be deleted.

Which is a sad state for my iPhone. Of course Apple says it’s the VPN developer. The VPN Developer says it is Apple. So I keep the VPN membership, then install it whenever I travel or shop for extended times. FaceTime is such a convenient service when at home. I don’t want a second phone number account.

I just wish I understood what disconnects between FaceTime and my iPhone.